Responsibilities:

• Utilized Python for ETL automation, data analysis, and workflow management, reducing manual work by 20+ hours per month.
• Created metrics that were delivered to the VP of Customer Enablement. Gave context to allow an easy understanding of complex topics.
• Built centralized data pipelines and Power BI dashboards to track KPIs for Sales & Operations.
• Developed and performed quality checks on data, investigated data discrepancies, collaborated cross functionally to find solutions and communicate timely updates and process improvements across organization.
• Researched and resolved issues regarding the integrity of data flow into databases.
• Created and led an initiative to validate the data accuracy of 2,200+ customer accounts annually, this project maintains regulatory compliance with all governing bodies.
• Developed an automated dashboard for Dynamics 365 activity tracking, increasing visibility and transparency in key business functions.
• Reduced backlog in pending data validations by 45% in the first two months.
• Led AI research project for the SVP of Technology, evaluated, tested, and reported on emerging AI platforms for business use.

Responsibilities:

• Implemented data entry process change, reduced misidentified persons and data transmission errors by 75%.
• Led a team of four analysts, ensuring data accuracy and compliance with state and federal regulations.

Responsibilities:

• Served in patrol functions and specialized units to ensure public safety.